Refunds & Shipping policy

Thank you for shopping at Ode Candle & Co. ! There are no refunds or exchanges. ALL SALES ARE FINAL.

Shipping Policy

Delivery Estimates are based on two factors: Order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.

Ode Candle & Co. will determine the most efficient method of delivery based on your shipping address. Typically orders are shipped standard shipping which is 1-3 Business days depending upon your location.

Shipping & handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.

Incorrect Shipping Information

If a package is returned to Ode Candle & Co. due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Ode Candle & Co. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages

Ode Candle & Co. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Ode Candle & Co. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Contact Us

If you have any questions about our policies, please contact us by e-mail Info@odecandleco.com